So your NetSuite implementation didn’t go as planned…now what? Unfortunately, failed NetSuite implementations do occur (as with any ERP system), and they can be costly and difficult situations to dig out from.
There are a variety of reasons your NetSuite implementation failed, such as trying to implement it in-house, hiring a “budget” consulting firm, or a litany of unforeseen circumstances that emerged along the way.
Regardless of the cause, you need a NetSuite recovery, and you need it quickly.
As a top NetSuite implementation partner, ScaleNorth is often approached by companies experiencing failed implementations and needing our experts to get them back on track. We’ve put together a brief overview of the NetSuite rescue process below.
A NetSuite Rescue (also known as NetSuite Recovery or NetSuite Reimplementation) is the process of getting a struggling NetSuite implementation back on track, typically by hiring an experienced NetSuite Solution Provider. Some common issues companies seek to address during a rescue mission include poor configuration, incomplete data migration, poor system performance, subpar user adoption, and more.
In short, NetSuite Rescues help businesses maximize the ROI of their NetSuite instance while ensuring that the system is optimized and utilized by all relevant employees and stakeholders.
First, it’s important to discern between needing a NetSuite Rescue and general NetSuite consulting. If you have room for improvement, want more functionality, or are wasting time on manual processes, to name a few, general NetSuite consultants can get you where you need to be.
If you feel that you have significant holes in your NetSuite instance causing roadblocks in the normal course of business, or that major requirements laid out in the scope of your implementation were not met, you’re in need of a NetSuite recovery mission.
Migrating your data from the legacy system is an essential and sensitive step in any ERP implementation. Missing or incorrect data can cause serious operational headaches and need to be addressed immediately.
You’ll need NetSuite tailored to your organization to achieve maximum ROI. If the system was not initially set up to perfectly fit your business requirements, you’ll lose out on key efficiencies, visibility, and functionality.
Your employees are your most valuable resource. If they’re struggling to get up and running on the new system or refusing to utilize certain features, you risk decreased performance and lower employee morale.
One of NetSuite’s key value propositions is the ability to have a single source of truth for your data. If you have other software that has not been integrated with NetSuite or is still using spreadsheets, you risk performing manual data entry, duplicating effort, and having incomplete/incorrect data across different systems.
If any of these issues are currently plaguing your business, a NetSuite rescue may be in order to ensure the platform meets your business needs.
While different situations will call for different approaches to rescuing your NetSuite instance, there are a few key steps that a NetSuite Solution Provider will take to get you back on track.
ERP implementations are projects you want done once and right, and going with the lowest-cost provider is often more expensive in the long run. If you ran into trouble during your NetSuite implementation, you’ll want to get in contact with an industry-leading Solution Provider to mitigate the issues ASAP.
As one of the top NetSuite Solution Providers globally, ScaleNorth sees our fair share of NetSuite rescue missions. Our best-in-class consultants have the technical and financial know-how to get your NetSuite ERP instance where it needs to be so you can focus on revenue-generating activities. If you think you need a NetSuite recovery or other optimization projects, contact ScaleNorth today.
