NetSuite Managed Services

NetSuite Expert Support Program

What is the NetSuite Managed Services Program by ScaleNorth?

Our NetSuite Managed Services Program offers you a reliable and efficient way to access expert NetSuite consultants on an ongoing basis.

You'll enjoy a dedicated team of consultants, installed directly into your business and NetSuite environment, to assist with troubleshooting, automation and integration, optimization, and more. Our NetSuite MSP ensures your business stays streamlined and agile, enabling you to scale with ease.

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Services Included

NetSuite Optimizations and Assessments
Applications Support and Enhancements
Dashboard Setup, Creation, and Optimization
Module Configuration and Optimization
Workflow Creation/Modifications
Co-Administrator Role

Creation of Custom Reports and Saved Searches
Creation/Deletion of Custom Fields and Records
Integration Support, Optimization, and Configuration
Location (Inventory/Warehouse) Setup

Customized Training
Implementation of Additional NetSuite Modules
Integrations with Other Systems and New Entities
Scripting/Development Assignments/Customizations
Business and Process NetSuite Leading Practices
Any Other NetSuite Related Work

Why Choose a NetSuite Managed Services Program?

In-Depth Knowledge of Your Business

With a dedicated team regularly managing your NetSuite needs, our team members learn the inner workings of your business, your people, and your processes. This deeper understanding leads to better, faster, and more tailored NetSuite solutions.

Immediate Response for Fire Drills

When emergencies arise, there’s no need to waste time on scoping or contracts. Your dedicated team jumps into action immediately, minimizing downtime and reducing costs.

Predictable Monthly Costs

With a fixed monthly hours, your team benefits from predictable expenses, making budgeting simple and stress-free.

Encouraged Utilization for Better Results

Embedding NetSuite experts in your business empowers employees to seek solutions and suggest improvements, driving consistent innovation and operational efficiency.

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Dedicated NetSuite Specialists

How It Works

Choose Your Plan: Choose a block of hours that aligns with your business’s goals and requirements.

Get a Dedicated Team: We’ll match you with a team of NetSuite consultants who fit your business needs.

Receive Ongoing Support and Expertise: Use your hours for troubleshooting, enhancements, optimizations and more, while receiving weekly status reports, maximizing the ROI of your ERP investment.

A Step Above

With our NetSuite Managed Services Program, we go above and beyond to help your business succeed.

Highly Qualified: Consulting team members average 8+ years of NetSuite experience, and 50% of team members are CPAs.
No Support Tickets: You'll have access to a dedicated team via live chat, phone, email, or Zoom during business hours. Similar to having a remote, in-house team, skip the support tickets and reach out directly to your experts.
Transparent & Informative: Get weekly status reports so you can stay on top of your NetSuite system and current initiatives.
Proactive: Get predictable month-to-month roadmaps with proactive guidance and take advantage of free Quarterly Business Reviews (QBRs) to confirm ROI.
Resourceful: Your team members have access to ScaleNorth's deep bench of 250+ consultants and accountants, with robust knowledge sharing and experience across industries and verticals.
Timely: Our consultants can be up and running in your account in as little as three days.

OUR EXPERTISE

275+

Team Members

860+

NetSuite Certifications Held by Staff

$2.5B+

Annual Revenue Transactions Processed

1,650+

Years of Collective NetSuite ERP Experience

8.5+

Average Years of NetSuite Experience

57%

Percentage of Staff with CPAs

We are a Proven and Trusted NetSuite Managed Service Provider

ERP-Global-Insights-Top-100-VARs-ScaleNorth

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Optimize Your NetSuite Support

Who Can Benefit from Our NetSuite Managed Services Program?

Organizations that are looking for a replacement for NetSuite ACS.

Businesses looking to streamline their NetSuite support and maintenance.

Organizations that want a predictable monthly budget for NetSuite consulting.

Teams that need faster response times for urgent issues.

Companies that are aiming to improve internal efficiency and NetSuite adoption.

Businesses needing regular updates to their NetSuite instance due to changes in operations, growth, or other factors.

NetSuite Managed Services FAQs

Have questions about NetSuite managed services? Find answers to common queries here.

What does NetSuite Managed Services include?

NetSuite Managed Services is an ongoing service offering designed to optimize your Oracle NetSuite cloud ERP after go-live. It includes NetSuite administration, system performance monitoring, technical support, custom development, workflows, health checks, and continuous improvement of business processes. Clients gain access to a dedicated team of experts focused exclusively on maximizing their NetSuite investment while ensuring the system remains scalable and aligned with long-term growth.

Why do companies need support after NetSuite implementation and go-live?

A successful NetSuite implementation is only the starting point. After go-live, businesses encounter evolving requirements, changes in operations or the marketplace, user adoption challenges, and new features introduced by Oracle NetSuite. Ongoing support ensures your ERP system remains aligned with unique business needs, adapts to changing business processes, and maintains strong system performance over time.

How does NetSuite administration improve system performance?

A dedicated NetSuite admin proactively manages workflows, user roles, integrations with CRM and ecommerce platforms, and reporting functionality. Regular health checks identify inefficiencies before they impact financial reporting or operations. Strong NetSuite administration improves data integrity, increases system performance, and ensures your cloud ERP environment supports growth rather than slowing it down.

Can NetSuite be customized to fit unique business processes?

Yes. NetSuite customization allows businesses to tailor functionality to their specific requirements. This may include custom development, automation workflows, dashboards, and integration enhancements. When properly architected, customization supports scalability without compromising future upgrades or overall ERP system stability.

How do upgrades and new features impact an existing NetSuite system?

Oracle NetSuite releases biannual upgrades that introduce new features and enhancements. While these updates improve functionality, they can also affect custom development, integrations, and workflows if not properly managed. Proactive testing and oversight ensure upgrades strengthen your system rather than disrupt business operations.

Should we outsource NetSuite administration or build internally?

Many organizations struggle to hire and retain experienced NetSuite admins with both technical and accounting expertise. Choosing to outsource NetSuite administration provides access to a broader team of experts without the overhead of full-time staffing. This approach ensures consistent technical support, structured project management, and strategic oversight of your NetSuite investment.

How does managed support improve user adoption and long-term ROI?

User adoption is critical to maximizing the value of a new NetSuite deployment. Structured customer support, training, workflow optimization, and ongoing system improvements help teams use the ERP system effectively. With continuous professional services support, organizations reduce manual workarounds, strengthen business processes, and fully realize the return on their NetSuite investment.

Get Started Today

With our NetSuite Managed Services Program, you gain a trusted partner dedicated to your success, that serves as an extension of your in-house team. Contact us today to discuss your needs and find the right NetSuite Managed Services plan for your business.

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Maximize ROI with expert NetSuite Managed Services. Enjoy personalized, proactive support and eliminate the hassle of support tickets and ad-hoc consulting.